Policy
Refund & Return Policy
- Prepared Drinks: Due to the nature of freshly prepared beverages, all drink orders are final and non-refundable.
- Products (Matcha Powder & Coffee Beans): Returns or replacements are accepted exclusively for Matcha Powder and Coffee Beans if there is a verified product defect or quality issue upon delivery.
- Reporting Issues: If you experience any issues with your order, please contact us directly via WhatsApp within 24 hours of receiving your order, including your order details and a photo of the issue.
Something wrong with your order?
Message us on WhatsApp and we'll make it right.